Affordable Body Shop

(1) Atrocious. Dishonest. Unprofessional. Aggressive.

Don't just take my word for it that these cowboys are rank amateurs, take Progressive's. My car was booked here as part of an insurance claim. They are (somehow) an approved progressive repair center. After I complained that the damage was not satisfactorily repaired, AND that they also created new, additional damage that wasn't even part of the incident, progressive inspected their work. Their own assessor agreed that their work was nothing short of ridiculous. So Progressive decided to pay another repairer to complete the work instead, and place me in a loan vehicle the entire time as an apology (not part of my coverage). They even used glue to fix a sidelight. That part of the repair alone perfectly sums up their level of competency. Outside of objectively terrible workmanship, I never heard from them about any updates to the repair. They lied several times about the estimated completion time, which got pushed back each time I called to check. When I went to pick up the car and asked them about their timeline-pushing in person, they started shouting and yelling! Objectively, the customer is definitely not always right, but with these guys the customer is always wrong. You cannot tell them they did anything wrong. They will not emotionally be able to handle any form of criticism well at all. They are extremely delicate chaps, and things get notched up to an 11 with them very quickly. The 2 guys that work here are the perfect team. The short, heavy shouty one, and the musclehead guy. They love shouting, and they will have a dozen excuses about why they didn't deliver. Some of the best comments & excuses I had: - We were not told to repair that from Progressive. - If you want your car back sooner, you'll have to pray. - We never said that. - We're just going to tell Progressive you are a problem customer. - Get off our property right now. A quick read of their reviews online will reveal a pattern.